Order Tracking
Learn how to track your order status and shipping information to monitor package dynamics in real-time.
How to Track Orders
Method 1: View in Member Center
Log in to your account, go to "My Orders" page in member center, find the order you want to track, and click "View Details" or "Track Order" button.
Method 2: Track by Tracking Number
After package is shipped, order status will update to "Shipped" and we will send tracking number to you via email or in-site message.
Tracking Tips
- Order processing and shipping time may be extended due to holidays, weather, etc., please be patient.
- Logistics information updates may have 1-2 day delays, please refer to logistics company website for accurate information.
- If logistics information has not been updated for a long time, please contact customer service to inquire.
- Some remote areas may require additional delivery time, please take note.
- International logistics may experience delivery delays due to customs inspection, which is normal.
- Keep tracking number for future inquiries and appeals.